Refund policy

At Femies Luv, we want you to shop with complete confidence. If you're not completely satisfied with your purchase, you can return it within 30 days of receiving your order, for any reason.

And yes — returns are free. We want your shopping experience to be simple, comfortable, and worry-free.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

Whether the fit isn't right, you changed your mind, the item wasn't what you expected, or you simply don't love it — that's okay.

You can return your purchase for any reason within the 30-day period.

Free Returns

Femies Luv covers the cost of your return shipping.

There are no return shipping fees when you follow the return instructions provided by our support team.

Return Conditions

To ensure your return can be processed smoothly:

  • Your return must be requested within 30 days of receiving your order.
  • The item must be in its original condition.
  • The item must not have been worn, washed, damaged, or altered.
  • Original tags should remain attached where applicable.
  • Please include the original packaging where reasonably possible.

How to Start a Return

Starting a return is easy:

1. Contact us
Email our customer support team with your order number and let us know you'd like to make a return.

2. Get your return instructions
We'll provide you with the necessary instructions for sending your item back.

3. Send your item back
Follow the instructions provided by our support team. Your return shipping will be covered by Femies Luv.

4. Receive your refund
Once we receive and process your return, your refund will be issued to your original payment method.

Refunds

Once your returned item has been received and inspected, we will process your refund.

Refunds are issued to the original payment method used for the purchase.

Please allow additional time for your bank or payment provider to process and post the refund to your account.

No Restocking Fees

We do not charge restocking fees on returns.

We believe you should be able to shop with confidence without worrying about unexpected return costs.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We'll review the issue and work with you to resolve it as quickly as possible.

Exchanges

If you'd prefer a different size, color, or item, contact our customer support team and we'll help you find the best solution.

Questions?

We're always happy to help.

If you have any questions about returns or refunds, please contact our customer support team and include your order number so we can assist you as quickly as possible.

Shop with confidence. We want you to love your Femies Luv experience. ❤️